Welcome to AgriBuddy. We value your privacy and are committed to protecting your personal information when you visit our website, browse our products, create an account, or place an order.
This Privacy Policy explains how AgriBuddy collects, uses, stores, shares, and protects your personal information when you access or use https://agribuddy.in/.
By using our website, you acknowledge that you have read this Privacy Policy. We handle personal information in accordance with applicable Indian privacy and data protection laws.
2. Information We Collect
We may collect the following categories of information when you use our website.
A. Personal Information
When you register, place an order, or contact us, we may collect:
Full name
Email address
Mobile number
Billing address
Shipping and delivery address
Account login information
Information you provide when contacting customer support
B. Order and Transaction Information
When you purchase products through our website, we may collect information relating to:
Products purchased and quantities ordered
Order number and order history
Billing details and invoices
Payment status and transaction references
Delivery and shipment status
Payments may be processed by third-party payment service providers. We do not intend to store complete payment card details on our own servers unless expressly disclosed and lawfully handled.
C. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device and operating system information
Pages visited and browsing activity
Date, time, and duration of visits
Referring website and website interaction data
D. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain sessions, remember preferences, support shopping cart functionality, improve website performance, analyse visitor activity, and support advertising where enabled.
You can manage cookies through your browser settings and any consent tools provided on our website. Disabling certain cookies may affect some website features.
3. How We Use Your Information
AgriBuddy may use your information for the following purposes:
To process, confirm, and fulfil orders.
To arrange shipping and delivery.
To process payments, refunds, and cancellations.
To create and manage customer accounts.
To provide order updates and customer support.
To respond to questions, complaints, and feedback.
To improve our website, products, and services.
To detect fraud, prevent unauthorised activity, and protect website security.
To maintain business, tax, accounting, and transaction records.
To send promotional messages and offers where permitted by applicable law and subject to required consent or opt-out choices.
To comply with legal obligations and respond to lawful requests.
We will use personal information only for appropriate purposes consistent with applicable law.
4. Legal Basis for Processing
Where required by applicable law, we process personal information on an appropriate legal basis, which may include your consent, fulfilling a purchase or other requested service, complying with legal obligations, and other grounds permitted under applicable law.
Where processing is based on consent, you may withdraw your consent through the available contact or consent-management options. Withdrawal does not affect processing that was lawful before the withdrawal or processing that may continue on another valid legal basis.
5. Sharing of Personal Information
AgriBuddy does not sell personal information to third parties for their own independent marketing purposes.
We may share necessary information with trusted service providers and other parties where required to operate our website and fulfil our obligations, including:
Payment providers: To process payments, refunds, and transaction verification.
Courier and logistics partners: To deliver purchased products.
Website hosting and technology providers: To maintain website functionality, security, and performance.
Analytics and marketing providers: To measure website performance and support marketing activities where enabled and legally permitted.
Professional advisers: Such as accountants, auditors, or legal advisers where necessary.
Government authorities and law enforcement: Where disclosure is required or permitted by applicable law.
We aim to limit shared information to what is reasonably necessary for the relevant purpose.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.
Depending on the services used, these measures may include access controls, security monitoring, secure connections, and appropriate safeguards implemented by our service providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take appropriate steps to protect information as required by applicable law.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and compliance with legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal requirements.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request information about the personal data we process about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing relies on consent.
Raise a grievance regarding the handling of your personal information.
Exercise any other rights available under applicable law.
Certain information may need to be retained where required by law or necessary for legitimate legal and compliance purposes.
To exercise your rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing a request.
9. Children’s Privacy
Our website is not intended to collect personal information from children in violation of applicable law.
Where applicable law requires parental consent or other safeguards for processing children’s personal data, we will follow those requirements.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services such as payment gateways, delivery platforms, social media tools, and analytics services.
These third parties may collect and process information under their own privacy policies. AgriBuddy does not control the independent privacy practices of external websites.
We encourage you to review the relevant privacy policies before sharing personal information with third-party services.
11. Marketing Communications
If you have opted in to receive promotional communications, we may send you information about new products, offers, discounts, and other updates relating to AgriBuddy.
You may opt out of promotional emails by using the unsubscribe link where available or by contacting us directly.
Transactional messages, such as order confirmations, payment updates, delivery notifications, and important service communications, may still be sent when necessary to fulfil your orders or meet legal obligations.
12. International Data Transfers
Some service providers used by our website may process or store information on servers located outside India.
Where personal information is transferred internationally, AgriBuddy will take steps to ensure that such transfers comply with applicable Indian data protection laws and any relevant restrictions or requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or legal requirements.
Any revised version will be published on this page with an updated effective date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, please contact us.
We will review privacy-related enquiries and grievances and respond within the applicable legal timeframe.
By using AgriBuddy.in, you acknowledge that you have had the opportunity to review this Privacy Policy. Your personal information will be handled in accordance with this policy and applicable law.
